Contact

Support Channels

We offer several ways to get help depending on the urgency and nature of your question.

Email Support — Send a message to support@aimable.ai for technical issues, account questions, or feature requests. This is the best channel for detailed problems that may require investigation.

Developer Community — Join the Aimable community forum to ask questions, share integration patterns, and connect with other developers building on the platform.

Response Times

• Email support — We aim to respond within 1 business day. Critical issues affecting production integrations are prioritised.
• Community — Responses vary, but the Aimable team actively monitors and participates in discussions.

What to Include

When reaching out for help, include the following to speed up resolution:

• Your organisation name or account identifier
• The API endpoint and method you are calling
• The full error response (including trace_id if available)
• Steps to reproduce the issue
• Your SDK version (if using an Aimable SDK)
• Any relevant code snippets (with API keys redacted)

The more context you provide, the faster we can help.