Support

Getting help

If something is not working or you have a question, this page shows how to raise a support ticket and what to include so we can resolve it quickly.

Before opening a ticket, a quick check often saves time:

Integration issue? See Troubleshooting for the most common connection, authentication, and rate-limit problems.
API stability question? See Beta for current status and the breaking-change policy.

Open the ticket. Email support@aimable.ai. Your message creates a ticket and you receive a ticket reference in the reply.
Follow up. Reply on the same email thread to add information or screenshots — it keeps everything attached to the same ticket.

When reaching out for help, include the following to speed up resolution:

Your organisation name or account identifier (your <your-tenant> subdomain)
The API endpoint and method you are calling (for example POST /v1/chat/completions)
The full error response, including the X-Request-Id response header
Steps to reproduce the issue
Any relevant code snippets, with API keys redacted

The more context you provide, the faster we can help.

Never include live API keys or secrets in a ticket. Share only the key_id prefix if a specific key is relevant.

We aim to respond within one business day. Issues affecting a production integration are prioritised.