Support
Getting Help
We are here to help you succeed with Aimable. Whether you are troubleshooting an integration issue, have a question about platform capabilities, or need to report a bug, this section will point you in the right direction.
Quick Answers
Before reaching out, check these common resources:
- Integration not working? — See our Troubleshooting guide for solutions to common issues including connection problems, authentication errors, and rate limiting
- Need to talk to someone? — Visit the Contact page for support channels and response time expectations
- Unsure about API stability? — Check the Beta page for current platform status and breaking change policies
Common Topics
- Authentication — API keys are managed through the Aimable dashboard. Keys can be created, rotated, and revoked at any time. See the Integration guide for authentication details.
- Rate Limits — Default rate limits are applied per API key. If you are hitting limits, check the
Retry-Afterheader in 429 responses. Contact us if you need higher limits for your use case. - Billing — During the beta period, usage is tracked but billing is not yet enforced. You will receive advance notice before any charges apply.